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Cancellation instructions

 

Cancellation rights

(1) Right of cancellation

You have the right to withdraw from this contract within fourteen days without providing reasons.

The cancellation period is fourteen days from the date on which you or a nominated third party who is not the carrier took possession of the goods. If multiple products are ordered at the same time and are delivered separately, the period will be calculated from the date on which the last delivery was accepted. The same applies to the delivery of goods as partial shipments with regard to the last partial shipment.

To exercise your right of cancellation, please inform us at

 

Süddeutsche Gelenkscheibenfabrik GmbH & Co KG

 

Directors:

Mr Robert Hapfelmeier

Mr Michael Weikert 

 

Graslitzer Weg 14

84478 Waldkraiburg, Germany

Fax: +49 8638 605 110

E-mail: Shop@sgf.de

 

by sending a clear notification (e.g. a letter sent by post, fax or e-mail) regarding your decision to withdraw from this contract.

You can complete the sample cancellation form on our website www.shop.sgf.de electronically and send the form to us, although this is not mandatory. If you use this option, we will immediately confirm the receipt of your cancellation by email.

Cancellation before the end of the withdrawal period is sufficient for observation of the cancellation period.

 

(2) Consequences of cancellation

 

 If you withdraw from this contract, we will return all payments we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a method of delivery which is more expensive than our cheaper standard method of delivery), without delay and at the latest fourteen days after the date on which we receive the notification regarding your withdrawal from this contract. We will use the same method of payment for this refund as used for the original transaction, unless otherwise expressly agreed with you. You will not be charged any fees under any circumstances due to this refund. We may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever comes first.

You are required to return the goods to us no later than on the fourteenth day after the date on which you inform us about the cancellation of this contract. The deadline will be regarded as having been met if you send the goods before the end of the fourteen-day deadline.

You will bear the costs when returning goods.

You will only be required to pay for the diminished value of the goods if this loss of value is the result of handling the goods in such a way which is not necessary to ascertain the nature, characteristics and functioning of the goods.

 

End of the cancellation period

 

Exceptions to the right of cancellation

The right of cancellation does not apply if

- the price of the delivered goods or services is affected by fluctuations in the financial market which the trader has no influence over and which may occur within the cancellation period;

- the delivered goods are produced on the basis of customer specifications or are clearly tailored to personal requirements;

- the delivered goods can spoil quickly or are close to their expiry date;

- sealed goods are delivered which are not suitable for return due to health or hygiene reasons and the seal has been broken after delivery;

- the delivered goods have been combined with other goods after delivery and are now inseparable due to their properties;

- the price of delivered alcoholic beverages was agreed upon before conclusion of the purchase agreement, but the goods could only be delivered after 30 days, whereby their price is influenced by fluctuations on the market which the trader has no influence over;

- the agreements involved contain an express request by the consumer for the trader to visit in order to carry out urgent repair or maintenance work; if the trader provides additional services during such a visit which have not been expressly requested by the consumer, or if the trader delivers goods which are not essential for the maintenance or repair work, the consumer has a right of cancellation with regard to these additional services or goods;

 - audio or video recordings or computer software delivered in a sealed package were unsealed after delivery;

- newspapers, periodicals or magazines are delivered, with the exception of subscription contracts for the delivery of such publications;

- the delivered goods are digital content which is not provided on a physical data carrier, as long as the execution was initiated with the express approval of the consumer and acceptance by the consumer that they would lose their right of cancellation as a result. 

Here you can fill out our cancellation form.